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Privacy Policy
Privacy Statement
Your Association is committed to protecting your privacy. Please read the Privacy Statement below and also any supplementary information at the end of this statement for additional details about particular CommunityPortal features you may use.
This Privacy Statement applies to data collected by the Association, its sites and services; it does not apply to data collected through other online or offline sites, products or services. Other sites and services linked to from this Web site, including have their own privacy statements which can be viewed by clicking appropriate links on those sites.
Collection of your Personal Information
In order to sign in to the CommunityPortal, you will require you to enter your name, username, street address, e-mail address and password, which we refer to as your account credentials. In some cases additional information may be required like account numbers, membership ids and contact information. You may also be asked to provide optional information during the sign-in process. As part of creating your credentials, you may also be requested to provide an alternate e-mail address, and questions and secret answers, which we use to verify your identity and assist in resetting your password. Some services may require added security, and in these cases, you may be asked to create an additional security key. Finally, the credentials you submit will be used to identify your credentials and associated information. If you have shared e-mail address(es) that have been provided by the association, those e-mail address(es) and the associated password(s)are a the sole property of the association. Any information sent via the shared email account is the sole property of the association.If you choose to sign up for a subscription service (such as newsletters or discussion forums), the information and content you contribute via these features are the sole property of the association.Some services, such as online profiles, request that you create a social nickname, which is the name you will be known by to others in those public places. You may select a different social nickname at any time. You can also choose to create an optional public profile, containing information about yourself - such as your hobbies and interests. Any information you choose to enter in your public profile will be visible to other users of the CommunityPortal site; and when you interact with other users (for example, sending a private message to another portal user), a link to your public profile may be displayed. Please keep in mind that if you disclose personal information through this site, via public online forums, this information may be collected and used by others. We caution you against providing personal information to strangers online, which they may use for illegal or harmful purposes. We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with the CommunityPortal site and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.
Use of your Personal Information
The Association collects and uses your personal information to operate CommunityPortal and deliver the services you have requested. These services may include the display of customized content and advertising based upon the information we have collected. In order to provide services in conjunction with other association products or services, personal information collected on online may be accessed and used by other association services as necessary to provide such services. Any use of such information within the association will remain subject to the limitations of this privacy statement. We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. In some cases, we may send periodic member letters that are considered part of the service. We may also occasionally send you surveys or mailings to keep you informed. The Association does not sell, rent or lease its customer lists to third parties. We may, from time to time, contact you on behalf of association related business matters- that may involve 3rd parties. In this case, your personal information (e-mail, name, address, telephone number) will not be shared with any 3rd party affiliates of the association. We do not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose. The Association may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the association or the site; (b) protect and defend the rights or property of the associationt, including its assets; or (c) act in urgent circumstances to protect the personal safety of users of CommunityPortal services or members of the public. Personal information collected on this site may be stored and processed only in the United States. The information will at all times be stored on secure servers with controlled public access.
Using Your CommunityPortal Credentials
Your CommunityPortal credentials (e-mail address and password) are part of the CommunityPortal system, which means you can use your credentials to access nearly all of the features and content on the site. The exceptions are those content items and features that have limited access.
When you use your credentials to sign into the CommunityPortal system, that sign-in will be temporarily logged for the purpose of ensuring the efficiency and security of the site. This information in the logs is identified only by your account's unique ID number, and it is not linked with personal information unless you call to request assistance.
Please note that sites and services that are provided in the CommunityPortal as separate links, can use or share your e-mail address or other personal information that you provide to them as described in their privacy statements. All CommunityPortal sites are required to have a posted privacy statement, but we do not control or monitor the daily activities of users as it pertains to this privacy statement. You should carefully review the privacy statement for each site you sign in to in order to determine how each site or service will use the information it collects.
Control of your Personal Information
We offer you choices for the collection, use and sharing of your personal information. You may go to the My Account page to make choices about the extent of populating your personal information. You may choose not to allow your personal information to be displayed upon request..
You may subscribe and unsubscribe to Newsletters by using the designated feature within the CommunityPortal. In addition, each newsletter you receive will have instructions on how to unsubscribe prominently mentioned in it. These communications choices do not apply to mandatory service communications that are considered part of certain association services, which you may receive periodically. You may have the ability to view or edit your personal information using one of designated features within the system.
We will delete your account credentials if they remain inactive for an extended period of time or you are no longer a member of the community. Inactivity is defined as a failure to sign in using your credentials. Your account may be made inaccessible if it remains inactive for 365 days or more, and any account information you have provided will be deleted.
Security of your Personal Information
The Association is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Collection and Use of Children's Personal Information
CommunityPortal offers an option for a special Kids area that is specifically designed for children. The Kids section has a special privacy statement that informs children and parents about the Kids area, describes the additional privacy protections provided in this area, and provides children with tips on how to protect themselves online. The rest of CommunityPortal is intended for users of all ages. Children may visit these general audience areas and provide personal information, which will be collected, used and disclosed as described is this Privacy Statement. When we collect age information and users identify themselves as under 13, we will obtain consent from parents for the collection, use and sharing of their children's personal information as described in this Privacy Statement. Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children's personal information, by visiting our Account Services area submitted the appropriate removal form.Please note that if you grant consent for your child to use CommunityPortal services, this will include such general audience communication services as Forums, Messenging, and Private Mail, and your child will be able to communicate with, and disclose personal information to, other users of all ages. We encourage you to talk with your children about communicating with strangers and disclosing personal information online.
Use of Cookies
CommunityPortal uses "cookies" to enable you to sign in to services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. CommunityPortal uses cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on subsequent visits.
When you sign in to the site using your credentials, the system stores your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. The system also uses cookies to improve the sign in experience. For example, your e-mail address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your e-mail address to be pre-populated, so that you will only need to type your password the next time you sign in. If you are using a public computer or do not otherwise want this information to be stored, you can select the appropriate check box on on the sign-in page, and this cookie will not be used. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the site and services that depend on cookies.
Use of Web Beacons
Web pages may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that allow the system to count users who have visited those pages. This site may include Web beacons in e-mail messages or Newsletters in order to determine whether messages have been opened and acted upon. The CommunityPortal system may also place Web beacons from third parties on our site in order to compile aggregated statistics and to help determine the effectiveness of promotional or advertising campaigns from our 3rd Party advertising clients. The Association prohibits Web beacons on our site from being used by third parties to access your personal information. Finally, the Association may work with other companies that advertise on the CommunityPortal to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement results in a purchase or other action on the advertiser’s site.
Use of Third Party Ad Networks
The majority of the online banner advertisements you see are approved to be displayed by the association. However, the association may allow other companies, called third-party ad servers or ad networks, to display advertisements on CommunityPortal Web pages. Some of these ad networks may place a persistent cookie on your computer in order to recognize your computer each time they send you an online advertisement. In this way, ad networks may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. The association does not have access to the cookies that may be placed by the third-party ad servers or ad networks. The association maintains relationships with a number of the third-party ad networks currently operating such as: Ad4Ever; AdCentric Online; Ad Dynamix; AdSolution; Avenue A; BlueStreak; BridgeTrack; DoubleClick; efluxa; Enliven; Flycast; i33; ediaplex; PlanetActive; Pointroll; Profero; Qksrv; RealMedia; RedAgency; TangoZebra; TargetGraph; TrackStar; Travelworm; Unicast. Those ad networks that use persistent cookies may offer you a way to opt out of ad targeting. You may find more information at the Web site of either the individual ad network or the Network Advertising Initiative.
Controlling “Spam” or Unsolicited E-mail
The Association is concerned about controlling unsolicited commercial e-mail, or "spam." The association has a strict policy prohibiting the use of our system to send spam. The association will not sell, lease or rent its e-mail subscriber lists to third parties. While we may actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited e-mail. Using tools such as the Inbox Protector and being cautious about the sharing of your e-mail address while online will help reduce the amount of unsolicited e-mail you receive.
Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact CommunityPortal site manager. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact the association management.
Changes to this Statement
We will occasionally update this Privacy Statement to reflect changes in our services and customer feedback. When we posts changes to this Statement, you will see the word "updated" next to the Privacy Statement link on the front page of the CommunityPortal. If there are material changes to this Statement or in how the association will use your personal information, we will prominently post such changes prior to implementing the change. We encourage you to periodically review this Statement to be informed of how the association is protecting your information.
Contact Information
The associations welcomes your comments regarding this Privacy Statement. If you have questions about this Statement or believe that we have not adhered to it, please contact us using the following information. Lakeland Homeowners Association
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